We implement, consult, support, and optimise ServiceNow solutions that drive real business outcomes — faster workflows, smarter automation, and measurable ROI.
ITSM, ITOM, CSM, HRSD & more
Now Assist & GenAI workflows
On-site, nearshore & offshore delivery models to suit your needs and budget.
From initial strategy through ongoing optimisation — we're your trusted ServiceNow partner at every stage of the journey.
Deliver ServiceNow implementations that align with your business goals and scale with your growth.
Strategic assessments, architecture guidance, and health checks to maximise your platform investment.
24/7 managed support, upgrades, and application maintenance to keep your platform running at peak.
Re-implementation, performance tuning, and license reviews to squeeze maximum value from ServiceNow.
Leverage Now Assist, Predictive Intelligence, and generative AI to automate intelligently.
Certified expertise across every major ServiceNow product suite.
Restore services fast with structured, automated resolution flows.
Reduce risk with AI-assisted change advisory and approval.
Identify root causes and prevent recurring incidents proactively.
Self-service catalogue for employees and customers alike.
Centralise knowledge to deflect tickets and empower users.
AI-powered chatbot for intelligent, 24/7 self-service.
Auto-discover and map business services to underlying infrastructure.
Correlate events and reduce noise with intelligent alert filtering.
Continuously discover and update CMDB with IT assets.
Govern multi-cloud spend and provisioning from one platform.
Predict and prevent outages with machine learning.
Seamless employee journeys from day one to departure.
Centralised handling of all employee queries and requests.
Single destination for all employee needs and self-service.
Performance reviews, scheduling, and analytics built in.
Resolve customer issues faster with omni-channel support.
Self-service portal with AI-guided resolution paths.
Dispatch and manage field technicians intelligently.
Notify customers before they even know there's an issue.
Automate compliance attestation and policy management.
Identify, assess, and mitigate enterprise risks in real time.
Streamline internal audit planning and execution.
Track regulatory changes and their impact on your controls.
Plan, test, and recover from disruptions with resilience.
Prioritise and remediate security vulnerabilities faster with automated workflows.
Coordinate and resolve security incidents end-to-end with full audit trails.
Ingest threat feeds and act on relevant intelligence automatically.
Continuous monitoring and reporting on your security posture.
Enforce and report on security configuration baselines at scale.
Plan, prioritise, and track all projects in one place.
Align IT spend to business value and outcomes.
Native Scrum and SAFe boards integrated with the platform.
Capture, evaluate, and prioritise incoming demand.
Full lifecycle tracking of hardware from procurement to disposal.
Optimise software licences and eliminate compliance risks.
Discover, manage, and right-size your SaaS application spend.
Automate procurement, refresh cycles, and retirement workflows.
Keep asset data in sync with your configuration management database.
Connect ServiceNow to any system with low-code spoke actions.
Build automated cross-system workflows without writing a line of code.
Expose and consume REST, SOAP, and GraphQL APIs seamlessly.
Trigger workflows from real-time events across your enterprise stack.
Secure on-premise connectivity with pre-built enterprise connectors.
Migrate legacy data into ServiceNow with accuracy and full auditability.
Centralise and triage all legal service requests through a structured intake portal.
Automate contract creation, review, approval, and renewal workflows end-to-end.
Track matters, deadlines, outside counsel spend, and litigation timelines in one place.
Manage legal policies, obligations, and compliance tasks with automated reminders.
Issue legal holds, manage custodians, and track eDiscovery obligations automatically.
Real-time dashboards on legal costs, matter status, and team workload distribution.
Strategic expertise to define, design, and future-proof your ServiceNow platform.
A structured evaluation of your current ServiceNow environment to identify gaps, risks, and untapped opportunities — delivered as a prioritised roadmap.
Automated and expert-led inspection of your ServiceNow instance to uncover performance issues, misconfigurations, and licence inefficiencies.
Transform your enterprise's legacy IT infrastructure and fragmented tools into a unified, cloud-native operation on ServiceNow's One Platform.
Expert architects design the optimal ServiceNow configuration — module selection, integration patterns, and governance frameworks built for scale.
Keep your platform running at peak with our flexible, always-on support model.
Tiered managed support covering incidents, enhancements, integrations, and migrations — flexible SLAs to match your operational requirements.
Prepare for every new ServiceNow release with our proven upgrade methodology — zero downtime, full regression testing, and rapid go-live.
Proactive monitoring and reactive resolution — we identify root causes, apply patches, and keep your platform stable and performant around the clock.
Role-based training programmes and adoption campaigns that drive sustained engagement — turning your go-live investment into measurable business value.
Already on ServiceNow? We unlock the value you're leaving on the table.
When your current ServiceNow setup no longer fits, we restrategize and rebuild the platform architecture to align with your evolved business goals — cleanly and efficiently.
Diagnose and eliminate performance bottlenecks — from slow query resolution and CMDB cleanup to integration tuning and data archival policy design.
Maximise the return on your ServiceNow investment by adopting newly available modules and features that are already included in your licence — at no extra cost.
Harness the power of generative AI, machine learning, and intelligent automation on the Now Platform.
Embed intelligence across every workflow — from automated triage and intelligent routing to real-time analytics and natural language search — powered natively on the Now Platform.
Deploy ServiceNow's generative AI co-pilot across ITSM, CSM, and HRSD — summarising cases, suggesting resolutions, and accelerating agent productivity with every interaction.
Train machine learning models on your ServiceNow data to automate categorisation, predict assignment groups, detect anomalies, and recommend next best actions.
Successful Implementations
Certified Specialists
Client Satisfaction Score
Years of Experience
We bring industry-specific best practices and pre-built accelerators to every engagement.
We don't just deploy software — we build long-term partnerships that deliver sustainable business transformation.
150+ certified professionals with deep expertise across every ServiceNow product suite and module.
Sprint-based methodology with continuous delivery — you see value early and often, not just at go-live.
Pre-built templates, workflows, and integrations that cut implementation time by up to 40%.
Our engagement doesn't end at launch — we provide ongoing support, training, and optimisation.
Faster Implementation with Our Accelerators
Average ROI Delivered to Clients
Global Support Coverage
Projects On Time, On Budget
12 years of ServiceNow excellence, a global team of 150+ certified experts, and 500+ successful projects across four continents.
Founded in 2013, Nowtch Consulting was built on a single belief — that technology alone doesn't transform businesses, but the right expertise does.
From our roots as a specialist ServiceNow boutique in Chennai, we have grown into a global consultancy with offices in Bangalore, Hyderabad, and London — serving clients across financial services, healthcare, manufacturing, and the public sector.
We are an accredited ServiceNow Elite Partner, recognised for deep technical capability and a relentless focus on client outcomes. Our consultants hold the highest tier of ServiceNow certifications, and we maintain an industry-leading 98% client satisfaction score across every engagement.
Our mission is simple: to help enterprises unlock the full potential of the Now Platform — faster, smarter, and with measurable impact.
Year Founded
Certified Experts
Projects Delivered
Global Offices
Join our team to shape the future of enterprise workflows. Work on innovative solutions, grow your skills, collaborate globally, and make real impact while building a rewarding, future-ready career with us.
Apply now or send your CV →We work alongside the world's leading technology platforms to deliver end-to-end enterprise solutions.
Join 200+ organisations who have transformed their workflows with Nowtch Consulting.
Whether you're starting fresh, mid-implementation, or looking to optimise — our experts are ready to help. Reach out today.